Fix computer recognizes HP Printer but not scanner

Technical issues with any printer are now new and facing issues with an HP Printer is not new. Many users who have been using HP Printer have come across several difficulties with it. But, overcoming them is not a difficult task. At times, you might come across a situation where you see that your computer recognizes HP Printer but not scanner. Well, this happens with many users like you, but this is not a thing to worry about as this issue can be easily fixed by using a few troubleshooting methods.

computer recognizes HP Printer but not scanner

In case you are also facing this issue with your HP Printer, then you may use the instructional guidelines given in this post. But, before that, we shall try to shed some light on the core reason behind this issue. So, without any further ado, let us learn more about the HP Printer scanning issue.

Why isn’t my scanner connecting to my computer?

Below are given some of the most obvious reasons why you are facing this issue with your printer. After knowing the actual cause, you will be able to fix the issue without doing much:

  • Your printer is not properly connected to the computer
  • The scanner driver on your Windows is outdated
  • There is an issue with the scanner hardware itself
  • There are corrupt system files on your device

Now that we know some common situations that can lead to this error, let us now move ahead with learning the methods to get past this issue. So, here we are going to discuss the ways to fix the computer recognizes hp printer but not scanner issue without further ado.

Ways to fix the issue

Follow the different methods given here one by one and hopefully one of them will help you in getting rid of the issue.

Method 1- Check the connection

If you have connected your printer to the computer using a wired/USB cable, then the first thing you should do is check the connectivity. Most probably the cables you are connected to have not been inserted properly or they are probably loose. Therefore, whenever you face such an issue, you should check the connected cables first.

Method 2- Update the printer driver

Using an outdated printer or scanning driver would obviously result in scanning issues. Therefore, if you want to get out of the scanning issues with your printer, then the next best thing you should do is update the drivers. To manually update the printer drivers, you should go to the official website of HP and download the latest drivers on your device from the Drivers and Downloads section. Else, use a tool to automatically update the drivers.

Method 3- fix hardware related issues

In case there is a hardware related issue that is not letting your PC recognize your scanner, then the steps given below would definitely help you:

  1. Type “cmd” in the search bar of your Windows
  2. Then, click on “Run as Administrator”
  3. In the command prompt type “msdt.exe -id DeviceDiagnostic”
  4. And, press the “Enter” key
  5. On the next pop-up, choose “Next”
  6. Follow some easy prompts to finish the process


This is how you can get rid of the scanning issues with your HP Printer. In case the methods given here were not able to help fix the issue, then you may use hp printer assistant to recognize and get rid of the actual problem. To continue using your printing devices without any hassle, you should keep the drivers updated. You may also try to remove the corrupt system files from your device for better performance.

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